At Arka Toys & Stationery, we prioritize safe and timely delivery. Please read our shipping process carefully to avoid any misunderstandings:

Dispatch & Delivery
Orders are processed within 1–3 working days (Mon–Fri, excluding holidays).

Delivery takes 4–8 working days post-dispatch.

Remote or Tier 3/4 areas may take longer due to limited logistics access.

📢 Note: If your address is known to be serviceable only via India Post, please mention it in the order notes or message us on WhatsApp: 9324996043.

Delivery Exceptions
Delays may occur due to:

Incomplete or incorrect address/phone number

Customer unavailable to receive delivery

Strikes, natural disasters / calamities, or other force majeure events

Courier delays during holidays or peak periods

Non-Delivery & Returns
If the parcel is returned to us due to:

Incorrect or incomplete address

Phone not reachable

Customer refusal

Unclaimed or failed delivery attempts

➡ The customer will be responsible for reshipping charges.
❌ No cancellations or refunds will be accepted in such cases.

🔁 Return, Refund & Replacement Policy
We Maintain a No Return and No Refund Policy.

❌ Refunds & Cancellations
No refunds will be provided once an order is processed.

A cancellation can be requested within 1 hour of order placement via WhatsApp only at 917977586536  basis approval.

If approved, refund will be processed after deducting 3–5% payment gateway and handling fees.

Due to increasing misuse of return/refund systems, we’ve implemented these steps to protect genuine buyers and ensure operational efficiency. We request your kind cooperation.